Open Educational Resources Collective Publishing Workflow

Once students and other instructors start using your OER, it’s likely you’ll start receiving feedback about its content. For example, students may find a particular unit or chapter hard to understand, or instructors may feel your OER could benefit from additional case studies or exercises.

Feedback provides an opportunity for you to improve your OER, including identifying:

• Typos and grammatical errors
• Broken links
• Accessibility issues
• Areas where your OER could be more inclusive and diverse

It’s a good idea to encourage readers to offer feedback about your OER. You can do this by:

• Adding a line to the preface or introduction that invites corrections or suggestions with a contact email address
• Adding a feedback page to the front or back matter of your OER
• Using an external annotation tool (such as Hypothesis)
• Enabling comments on the platform where your OER is published or stored
• Allowing readers to submit reviews after publication (for example, reviewing it in the Open Textbook Library)

However you decide to collect user feedback, ensure you include:

• Details about the kind of feedback you’re looking for
• How readers can submit comments (e.g. by filling out a form, emailing a monitored address, etc.)

If your OER is housed in an online platform that doesn’t use page numbers, it can be difficult to tell what section of the OER the feedback applies to. In your request for feedback, encourage readers to be as specific as possible in their description (e.g. chapter two, paragraph three).

How you respond to feedback will depend on the type of improvement, update or correction that has been suggested or reported. For example, it may be:

• An error
• New or updated information
• A suggestion for a new resource to include
• A suggestion about the structure of the OER

It’s good practice to acknowledge feedback by thanking your colleague or student for taking the time to write to you. If you have information that could help an instructor use your OER or ideas about supplementary materials, you can also include these in your response.

Adapted from:

‘Maintain the Book’ in Self-Publishing Guide by Lauri M. Aesoph, licensed under a CC BY 4.0 licence.

‘Improvements and Maintenance Summary’ and ‘Improvements and Maintenance Overview' in The Rebus Guide to Publishing Open Textbooks (So Far) by Apurva Ashok and Zoe Wake Hyde, licensed under a CC BY 4.0 licence.